Help Center

Welcome to Viki Sentiment Enterprise, the advanced social media marketing platform for social listening and buzz analysis. This page will guide you to get started using the platform and connect you to the Training and Support resources.

Get in touch

Feel free to contact us for your pre-sales questions:

Guides & Insights

Browse our free online articles and tutorials on how to manage your marketing activities successfully and increase your productivity with Viki Sentiment tools

Customer Support

We help companies be successful in their marketing activities. Standard Customer Support is included with each Viki Sentiment Enterprise license, and offers:

  • Customer support from Monday to Friday
  • One business day for bootstrapping from a Viki Sentiment support representative
  • Multi-channel support: email, Twitter, telephone
  • Tracking of requests
  • Full access to Help Center, including how-to guides, FAQs and video guides

If you're a current Viki Sentiment customer contact your Account Executive to learn more about support options. Or, if you're new to Viki Sentiment click the button below to get started.

Search Knowledge Articles, Getting Started and more..